A neatly folded pile of J.Crew clothes with a J.Crew x thredUP Clean Out Kit on top

A new kind of hand-me-down

Pick up a Clean Out Kit at your nearest J.Crew, or print out a free shipping label to send in your gently used clothes. Our friends at thredUP will resell or responsibly recycle your items, and you’ll get J.Crew credit—that’s what we call a win, win.

clean out your closet

Let's do this...

1

Start Here

Already have a thredUP Clean Out Kit? Activate it here or print a free shipping label to use on any box.

2

Fill Any Box

Drop in gently used women’s and kids’ items from any brand and send your box to thredUP via USPS or FedEx.

3

Get J.Crew Credit*

Earn J.Crew credit for eligible items that sell in the listing window. See payout timeline.

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The ultimate reselling guide

Must-read quality checklist

Please check every single item before packing!

  • quality acceptance icon

    Ensure that you ONLY send clean and freshly laundered items

  • quality acceptance icon

    Check hidden spots for wear and tear: behind the neck, under the arms, crotch area

  • quality acceptance icon

    Remove all personal items from pockets and handbags

In-demand designer items that are in good but not excellent condition might be accepted, but they MUST be clean and freshly laundered

What we can’t resell

Quality is the #1 reason items are not accepted for resale.

  • what we can't resell icon

    Items with wear and tear

    No pilling, fading, shrinkage, stains, odors

  • what we can't resell icon

    Damaged or altered items

    No rips, holes, missing parts, broken zippers, altered hems, missing labels

  • what we can't resell icon

    Banned categories

    No men’s, PJs, intimates, jewelry, formal gowns, non-apparel items, counterfeit items

  • what we can't resell icon

    Items that don’t have a size

    Accessories are an exception, as are some highly sought-after brands like Lululemon

Payout examples

For eligible brands, payouts are 3%-80% of the sell price. Some value brands are ineligible. See payout percentages.

Brand Estimated Earnings
Old Navy Dress
$0
Why?

Gap Jeans

16% of sell price

$3.52

J.Crew Sweater

21% of sell price

$6.71

Reformation Dress

49% of sell price

$40.34

Céline Bag

80% of sell price

$332.79

FAQ

45 day consignment timeline

Send in popular brands our thrifters know and love. Ensure items are in excellent condition. Only send clean and freshly laundered items. Don’t send items from our banned categories list: men’s, PJs, intimates, jewelry, formal gowns, non-apparel items, counterfeit items.

Please see our complete list of ineligible brands here.

Visit the Clean Out tracker for details about your kit.

Clean Out bags are only available in our retail stores. Pick up a Clean Out bag (pack up to 30 lbs!) at a J.Crew store.

Ready, set, resell

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Have questions? View our FAQs or email us at jcrew@thredup.com.